System requirements.

In order to use web-LEAD, you must have a valid log-on ID and password. These are provided by Lead Management Services once authorization has been given by the company sponsoring the program.

In addition, you must use Microsoft Internet Explorer® version 5.0 or higher, with 128 bit encryption. To download a current version of Internet Explorer, click here.

Troubleshooting

System doesn't accept user name or password.
Make sure that all letters are entered as capitals and that you're properly using zero vs. the letter O.

Red X displays instead of leads on Active Leads or Leads Selected screen.
Several areas of web-LEAD display information in a grid format that is driven by the Java™ Runtime Environment. Some newer versions of Microsoft Windows do not come with this software automatically installed.

To install this free software, please follow the steps provided here.

Unable to add notes in comments section.
Some recent security updates may have corrupted your Sun Java™ software files. Please verify that it is still installed by following the steps below.

Navigate to this page in Internet Explorer.
Click on the Verify now button on the right side of the page in the Windows section and follow instructions.
If you receive any indication that there is an issue with any Sun Java™ files or applets, reinstall Java.
If there is no indication of an issue with any Sun Java™ files or applets, please contact us.

Users should understand that they are responsible for any changes made to their computers and that MarketSense does not accept liability for any adverse effects that may result from installing new software.

Browser Settings

For web-LEAD to work properly, the settings in each user's Microsoft Internet Explorer browser must have certain functionality enabled. The settings to check - and revise if necessary - are listed below. Please remember to save your changes.

Version 6 or earlier
First, open your browser and select Tools, then Internet Options.

On the General tab, click the Settings button in the Temporary internet files section.

Click Automatically. This is essential for quick response time.
Make sure that the amount of disk space to use is at least 250MB.

On the Security tab, click the Internet icon at the top and the Custom Level button at the bottom.
- ActiveX® controls and plug-ins
  - Download signed ActiveX controls - Enable
  - Download unsigned ActiveX controls - Prompt
  - Run ActiveX controls and plug-ins - Enable
  - Script ActiveX controls marked safe for scripting - Enable
- Downloads - File Download - Enable
- Microsoft® VM - Java Permissions - High Safety
- Scripting - Active scripting - Enable
- Scripting - Scripting of Java applets - Enable
On the Advanced tab
- Microsoft VM - Java™ console enabled (requires restart)
- Microsoft VM - JIT compiler for virtual machine enabled (requires restart)
- Security - Use SSL 2.0
- Security - Use SSL 3.0

Version 7
First, open your browser and select Tools, then Internet Options.

On the General tab, click the Settings button in Browsing History section.
- Click Automatically. This is essential for quick response time.
- Make sure that the amount of disk space to use is at least 250MB.
On the Security tab, click the Internet icon at the top and the Custom Level button at the bottom.
- ActiveX® controls and plug-ins
  - Download signed ActiveX controls - Prompt
  - Download unsigned ActiveX controls - Prompt
  - Run ActiveX controls and plug-ins - Enable
  - Script ActiveX controls marked safe for scripting - Enable
- Downloads - File Download - Enable
- Scripting - Active scripting - Enable
- Scripting - Scripting of Java applets - Enable
On the Advanced tab
- Microsoft VM - Java™ console enabled (requires restart)
- Microsoft VM - JIT compiler for virtual machine enabled (requires restart)
- Security - Use SSL 2.0 - Enable
- Security - Use SSL 3.0 - Enable

Need Help?

After you log in to web-LEAD, you can obtain detailed information on each screen by clicking the Help button on the menu bar.

If you have additional questions, just click the Service button and e-mail us your question, problem, or suggestion. One of our representatives will reply to your e-mail as soon as possible, usually within 4 business hours.

Forget your User ID or Password?

Just send an e-mail to PasswordHelp@web-lead.com with your name, the name of the company sponsoring the lead management program, and a phone number where you can be reached. We'll get back to you as soon as possible.

Microsoft®, Microsoft Internet Explorer® and ActiveX® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Java™ is a trademark or registered trademark of Sun Microsystems, Inc. in the United States and other countries.